Returns & Refunds

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Vision Embroidery Inc. does not permit returns or exchanges upon customer receipt of order.*

As each order is custom-made, we cannot process returns or exchanges for other goods or services offered by Vision Embroidery Inc.

Prior to shipping your order, a sales staff member will send a confirmation image of your order, a "proof", to certify that your order is made to your specification and quality standards. If confirmed, production will continue and your order will be shipped. If there is an objection or concern, a sales staff member will reach out to respond to any queries regarding your order. 

*Vision Embroidery Inc. will only provide a refund if it is determined that the product received contains a major defect related to our services in the customization process.