Embroidery Questions? Answers, Right at Your Fingertips.

We’ve stitched together answers to your most common questions — from custom embroidery and bulk orders to shipping, turnaround times, and logo setup. If it matters to you, it matters to us.

FAQ

General Questions

We specialize in custom embroidery for apparel and accessories. Whether it's for your business, team, or event, we bring your logo to life with quality stitching and fast turnaround.

We operate online but fulfill all embroidery orders from our in-house production facility in the U.S.

Embroidery Process

Yes! All product prices include one location of custom logo embroidery.

No, setup and digitizing of your logo are included for free with your order.

Absolutely. We provide a digital logo proof for your approval before beginning production.

Yes, you can customize the logo color and placement during the ordering process.

Ordering & Customization

Yes, we have a 6-piece minimum per logo, which can be split across different styles or sizes.

Yes, as long as the same logo is used, you can mix styles, colors, and sizes.

You can upload your logo during checkout or email it to us after placing the order.

We accept most common formats including JPG, PNG, PDF, AI, and EPS.

Turnaround & Shipping

Standard production time is 7–10 business days after proof approval.

Yes, rush service is available for an additional fee. Contact us before ordering.

We ship via UPS and USPS. Shipping speed and rates are shown at checkout.

Currently, we only ship within the United States.

Returns & Satisfaction

If you’re not happy with your embroidered items, contact us within 7 days. We'll work with you to make it right.

Since items are customized, returns are only accepted if there’s a defect or embroidery error.

If the error is on our part, we’ll redo or refund the item at no cost to you.

Logo Management & Reorders

Yes, once digitized, we keep your logo on file for all future reorders.

You can reorder any time by logging into your account or contacting us directly.