FAQ
General Questions
We specialize in custom embroidery for apparel and accessories. Whether it's for your business, team, or event, we bring your logo to life with quality stitching and fast turnaround.
We operate online but fulfill all embroidery orders from our in-house production facility in the U.S.
Embroidery Process
Yes! All product prices include one location of custom logo embroidery.
No, setup and digitizing of your logo are included for free with your order.
Absolutely. We provide a digital logo proof for your approval before beginning production.
Yes, you can customize the logo color and placement during the ordering process.
Ordering & Customization
Yes, we have a 6-piece minimum per logo, which can be split across different styles or sizes.
Yes, as long as the same logo is used, you can mix styles, colors, and sizes.
You can upload your logo during checkout or email it to us after placing the order.
We accept most common formats including JPG, PNG, PDF, AI, and EPS.
Turnaround & Shipping
Standard production time is 7–10 business days after proof approval.
Yes, rush service is available for an additional fee. Contact us before ordering.
We ship via UPS and USPS. Shipping speed and rates are shown at checkout.
Currently, we only ship within the United States.
Returns & Satisfaction
If you’re not happy with your embroidered items, contact us within 7 days. We'll work with you to make it right.
Since items are customized, returns are only accepted if there’s a defect or embroidery error.
If the error is on our part, we’ll redo or refund the item at no cost to you.
Logo Management & Reorders
Yes, once digitized, we keep your logo on file for all future reorders.
You can reorder any time by logging into your account or contacting us directly.